2 Comments

  1. Joyce Johnson says:

    I have been a housing association tenant for 27 years and my house does not have an EPC CERTIFICATE. I am a pensioner and normally would receive the warm home discount, but as of last year you need a EPC CERTIFICATE to qualify.
    I have requested this from my landlord and my MP has also contacted them on my behalf.
    They supplied my neighbour with one but are completely ignoring my request. Consequently, if I do not have this by October, once again I will be able to receive this benefit I am entitled to.
    Is there anything I can do??

  2. Hello Joyce,

    I’m truly sorry to hear about your situation. It’s crucial for housing associations to ensure that all their properties have a valid EPC, especially when it affects the well-being of the tenants.

    Here are a few steps you can take:

    Documentation: Ensure you have documented all the communication regarding your request for an EPC. This will serve as evidence if you need to take further action.

    Housing Ombudsman: If your housing association is not responding, you can escalate the issue to the Housing Ombudsman. They deal with complaints about housing associations and can provide guidance on the next steps.

    Legal Advice: You may want to seek legal advice. Many organizations offer free legal advice for housing matters, such as Shelter or the Citizens Advice Bureau.

    Local Council: Your local council may be able to provide guidance or assistance, especially since this is affecting your ability to receive the warm home discount.

    Awareness: Sometimes, drawing attention to such issues can help. You might consider writing to your local newspaper or contacting local community groups to raise awareness about the importance of EPCs and how it’s affecting tenants like yourself.

    Warm Home Discount Scheme: While you’re waiting for the EPC, also contact the organization responsible for the Warm Home Discount Scheme and explain your situation. They may have provisions or advice for situations like yours.

    Remember, you have rights as a tenant, and it’s essential to advocate for those rights. Stay persistent, and don’t hesitate to seek external help if needed.

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